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dXter
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ixus
27th Storey Sky Garden
Joined: 14 Apr 2005
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 Posted: Thu Jan 20, 2011 6:59 pm Post subject: |
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| ronho wrote: | | It is Romagn, don't know where it is made. |
it is made in UK acccoriding to Choong Ying.....I just did my trade in today by topping S$ 150-00.....for Romagn. |
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ixus
27th Storey Sky Garden
Joined: 14 Apr 2005
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| Posted: Thu Jan 20, 2011 7:13 pm Post subject: |
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Hi Cresent,
Forget about this Rega and asked for a trade in(Asked them to charge u $60 since u have already pay $90). I went to bang table on Chong Ying yesterday cos my heater was damaged in Dec 2010....the second time it happened after the first trip on 15th May 2010...one day after i moved in....CY want to charge me S$90 for the second time problem but I told them to wake up their idea.After which they say S$40.....i agreed but i have alreayd decided not to pay even if they solve the problem.
Finally, I pay the sub contractor S$ 18 to cover his trasnport and service since i know it has nothing to do with him as he is just a sub-con. He told me to go for a trade in as this Rega has an over heating issue. I waited till yest to do the trade in.
Both time, the incoming AC cable connector melts due to over heating causing the trip . Take note...this problem could be happening to my unit only but after reading in this thread...it seem to be same problem after all.....even CY people told me this model has a problem. But it will be up to each decision whether want to change it. |
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crescent_sf
10th Storey
Joined: 27 Apr 2009
Posts: 134
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| Posted: Thu Jan 20, 2011 8:28 pm Post subject: |
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Hi ixus,
Who do you talk to ? The number I called is pick up by a PRC. She kept saying she is just a staff there, nothing she can do. Just follow orders from boss ... blah blah blah.
I talk until puke blood also no use. |
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ixus
27th Storey Sky Garden
Joined: 14 Apr 2005
Posts: 607
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| Posted: Thu Jan 20, 2011 9:17 pm Post subject: |
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| crescent_sf wrote: | Hi ixus,
Who do you talk to ? The number I called is pick up by a PRC. She kept saying she is just a staff there, nothing she can do. Just follow orders from boss ... blah blah blah.
I talk until puke blood also no use. |
Jus PM u.... |
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ronho
Basement Carpark
Joined: 10 Jul 2010
Posts: 20
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| Posted: Fri Jan 21, 2011 2:03 am Post subject: |
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Pity the PRC girl, got squashed in-between. While on the phone with her, heard a man voice in the background giving her instructions. She even not dare to say who's the boss when asked. Since they know & admitted that this heater got problems, they should be 'on the ball' & try their best to help existing customers rather than push responsibilities, ignore us or drag their feet.
Yes dXter, it tripped the main 63A MCB and no other equipments were switched on except the fridge & bathroom light.
Electrical safety is very important. Dun play play. |
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crescent_sf
10th Storey
Joined: 27 Apr 2009
Posts: 134
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| Posted: Fri Jan 21, 2011 11:13 am Post subject: |
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| ixus wrote: | | ronho wrote: | | It is Romagn, don't know where it is made. |
it is made in UK acccoriding to Choong Ying.....I just did my trade in today by topping S$ 150-00.....for Romagn. |
When I brought the rega heater, I was told that parts was from UK and assemble in Singapore. 
| ronho wrote: | Pity the PRC girl, got squashed in-between. While on the phone with her, heard a man voice in the background giving her instructions. She even not dare to say who's the boss when asked. Since they know & admitted that this heater got problems, they should be 'on the ball' & try their best to help existing customers rather than push responsibilities, ignore us or drag their feet.
Yes dXter, it tripped the main 63A MCB and no other equipments were switched on except the fridge & bathroom light.
Electrical safety is very important. Dun play play. |
Do you think we can complain to CASE to get some refund or force them to rectify the problem for us without charge ? Do we have a case if those who have problem with this heater file a joint complaint together? |
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crescent_sf
10th Storey
Joined: 27 Apr 2009
Posts: 134
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| Posted: Fri Jan 21, 2011 9:01 pm Post subject: |
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The service guy came today ... and I suffer the same problem as Ronho.
Don't know what this service guy did, tripped the whole house and burnt the board of my heater.
Now my heater was rendered useless ..... 
As I was not in when the guy come over (my in-laws was in the house), tried to call the service guy to find out what's wrong, and bloody hell, he switch off his handphone and was uncontactable.
Called choong yin, was told that no choice, had to send the heater to their supplier to repair and it will take at least 3 weeks. WTF, 3 weeks no hot water in this weather ...... 
So they offered to provide a 'special' upgrade to another heater (Romagn and the model is called duo) at $150 and can installed by Sun.
No choice but to take up the offer. And hopefully they don't screw up again or offer me another lousy heater.
The lady says that this model is manufacture in Singapore (not UK) and suppose to be the same size as rega but from a more reliable supplier.
I am not sure she is trying to smoke me or not .... but base on the confilcting info and experience with them, I don't think I will get anything from them again. My advice to anyone is to avoid this company at all cost.
I should have go for Citygas heater in the first place ...
By the way, those who had changed to this so call 'better heater' (Romagn), do provide any feedback of your experience if you have any.
.... ok, finished venting my anger ... now is back to work ...... |
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ixus
27th Storey Sky Garden
Joined: 14 Apr 2005
Posts: 607
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| Posted: Fri Jan 21, 2011 11:42 pm Post subject: |
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| crescent_sf wrote: | The service guy came today ... and I suffer the same problem as Ronho.
Don't know what this service guy did, tripped the whole house and burnt the board of my heater.
Now my heater was rendered useless .....
As I was not in when the guy come over (my in-laws was in the house), tried to call the service guy to find out what's wrong, and bloody hell, he switch off his handphone and was uncontactable.
Called choong yin, was told that no choice, had to send the heater to their supplier to repair and it will take at least 3 weeks. WTF, 3 weeks no hot water in this weather ......
So they offered to provide a 'special' upgrade to another heater (Romagn and the model is called duo) at $150 and can installed by Sun.
No choice but to take up the offer. And hopefully they don't screw up again or offer me another lousy heater.
The lady says that this model is manufacture in Singapore (not UK) and suppose to be the same size as rega but from a more reliable supplier.
I am not sure she is trying to smoke me or not .... but base on the confilcting info and experience with them, I don't think I will get anything from them again. My advice to anyone is to avoid this company at all cost.
I should have go for Citygas heater in the first place ...
By the way, those who had changed to this so call 'better heater' (Romagn), do provide any feedback of your experience if you have any.
.... ok, finished venting my anger ... now is back to work ...... |
me too....will boycott this shop as well.....totally no after sales service....wow kena smoke by the lady from the shop told me it is from UK...but actually dun care liao as long as dun break down suddenly like REga.....going to monitor and feedback soon after 2-3 weeks....maybe more.
Rega was down 23days after installing at 1st time
second time happen after 5.5 months.. |
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ronho
Basement Carpark
Joined: 10 Jul 2010
Posts: 20
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| Posted: Sun Jan 23, 2011 2:33 am Post subject: |
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Think all these unknown brands are OEM products; many companies buy from the same manufacturer and stick their own brand name on it. Don't think we've a case to bring to CASE, it's just that their product is not that good & their services are lacking, not up to our expectation. Since only few of us have this problem, I just take it as 'unlucky' having to spend more money & time on heater. I'm not going to lose sleep over this.
Crescent, take note that Romagn is not the same size as Rega and be careful where they are going to drill into the wall (watch out for hidden water pipe & electrical cables inside wall). Did you pay transport cost for the day that they took back the heater for repair? There's no need to.
It's a week now & the new heater is OK. Still keeping my fingers crossed. |
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Orion
20th Storey
Joined: 06 Apr 2010
Posts: 367
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| Posted: Sun Jan 23, 2011 11:21 am Post subject: |
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Hello, sorry to side track the Rega issue ... any other brand recommendation that can fit our yard?
Been using Ariston for over 10yrs and naturally it is our preferred choice but was told it cannot fit into our yard without sacrificing one of the pull down clothes drying rack;
Had email HDB for permission to have it installed at the air-con ledge and if they can recommend me one that fits our yard since ours pull down clothes rack was installed nearer to the wall than normal due to the beam existence.
Did not want multipoint heater and was recommended Joven and Magnum by vendor but not sure about the product and also if it fits.
Any advise is very much appreciated, Thx! |
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crescent_sf
10th Storey
Joined: 27 Apr 2009
Posts: 134
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| Posted: Sun Jan 23, 2011 1:05 pm Post subject: |
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| ronho wrote: | Think all these unknown brands are OEM products; many companies buy from the same manufacturer and stick their own brand name on it. Don't think we've a case to bring to CASE, it's just that their product is not that good & their services are lacking, not up to our expectation. Since only few of us have this problem, I just take it as 'unlucky' having to spend more money & time on heater. I'm not going to lose sleep over this.
Crescent, take note that Romagn is not the same size as Rega and be careful where they are going to drill into the wall (watch out for hidden water pipe & electrical cables inside wall). Did you pay transport cost for the day that they took back the heater for repair? There's no need to.
It's a week now & the new heater is OK. Still keeping my fingers crossed. |
Roughly how much different is it from Rega (like what's the dimension) ?
I was worry about the drilling part, do they know where to drill ? Which area I should ask them to avoid ?
I did not get them to take back as they say if take back, need to pay $90 for transport |
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CCube3
Ground Level
Joined: 04 Feb 2006
Posts: 40
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Location: 10th floor
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| Posted: Sun Jan 23, 2011 4:49 pm Post subject: |
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the manager called janet as i spoke to the guy from the sales shop @ imm. $150 seem can get some other brand of heater from elsewhere???
want to vomit blood talking to the service prc.
| crescent_sf wrote: | The service guy came today ... and I suffer the same problem as Ronho.
Don't know what this service guy did, tripped the whole house and burnt the board of my heater.
Now my heater was rendered useless .....
As I was not in when the guy come over (my in-laws was in the house), tried to call the service guy to find out what's wrong, and bloody hell, he switch off his handphone and was uncontactable.
Called choong yin, was told that no choice, had to send the heater to their supplier to repair and it will take at least 3 weeks. WTF, 3 weeks no hot water in this weather ......
So they offered to provide a 'special' upgrade to another heater (Romagn and the model is called duo) at $150 and can installed by Sun.
No choice but to take up the offer. And hopefully they don't screw up again or offer me another lousy heater.
The lady says that this model is manufacture in Singapore (not UK) and suppose to be the same size as rega but from a more reliable supplier.
I am not sure she is trying to smoke me or not .... but base on the confilcting info and experience with them, I don't think I will get anything from them again. My advice to anyone is to avoid this company at all cost.
I should have go for Citygas heater in the first place ...
By the way, those who had changed to this so call 'better heater' (Romagn), do provide any feedback of your experience if you have any.
.... ok, finished venting my anger ... now is back to work ...... |
Last edited by CCube3 on Sun Jan 23, 2011 6:09 pm; edited 1 time in total |
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CCube3
Ground Level
Joined: 04 Feb 2006
Posts: 40
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| Posted: Sun Jan 23, 2011 6:08 pm Post subject: |
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Hi Ixus,
pls share whom u spoke to too cos mine just trip yesterday & need to boil hot water to bathe my toddler
| ixus wrote: | | crescent_sf wrote: | Hi ixus,
Who do you talk to ? The number I called is pick up by a PRC. She kept saying she is just a staff there, nothing she can do. Just follow orders from boss ... blah blah blah.
I talk until puke blood also no use. |
Jus PM u.... |
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Silencer
20th Storey
Joined: 18 Feb 2005
Posts: 337
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| Posted: Sun Jan 23, 2011 8:32 pm Post subject: |
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sorry man after reading this thread i was wondering y u guys still going for those unknown brand?
what Rega/Romagn...nvr even heard of it
Juz get those storage tank water heater fr Ariston or Jovan lah
juz because the storage tank block the hangar thingy in the yard and u all willing to spend time & $$$ to try out all these OEM/unknown brand and give yourself so much trouble
hangar dio block cannot lower down, then either remove 2 of it or juz use those normal cloth hangar and hang onto it. This definitely cheaper and less trouble than trying out those unknown brand heater which may give you endless trouble
i really feel sorry for u guys man..pay $$ to buy heater fr this shop and yet still have to become free beta tester of OEM brand heater for them and worse still has to tolerate their nonsense  |
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psyoyo
35th Storey
Joined: 22 Dec 2009
Posts: 1189
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| Posted: Sun Jan 23, 2011 9:54 pm Post subject: |
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sorry to hear so much issues.  i can almost anticipate my rega heater going kaputz after the warranty period now. we need more consumer protection against unethical traders!!! lemon law should kick in immediately... |
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CCube3
Ground Level
Joined: 04 Feb 2006
Posts: 40
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Location: 10th floor
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| Posted: Mon Jan 24, 2011 1:05 am Post subject: reset button |
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can someone advise where the reset button is? spoke to the retail shop of cy said it is found on the cylinder but i definitely can't find any on the right/left hand side of the copper cylinder as i tried pressing in with a chopstick on 2 small circles on the left of the cylinder.
Have attached the pics of the internal components of the heater pls assist
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ronho
Basement Carpark
Joined: 10 Jul 2010
Posts: 20
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| Posted: Mon Jan 24, 2011 2:18 am Post subject: Re: reset button |
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| CCube3 wrote: | can someone advise where the reset button is? spoke to the retail shop of cy said it is found on the cylinder but i definitely can't find any on the right/left hand side of the copper cylinder as i tried pressing in with a chopstick on 2 small circles on the left of the cylinder.
Have attached the pics of the internal components of the heater pls assist
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Erh.... that's funny, your heater's internals definitely look different. Could it be that your heater is an earlier model? The reset button might be added in later after a re-design. Better call their technician down. |
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ronho
Basement Carpark
Joined: 10 Jul 2010
Posts: 20
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| Posted: Mon Jan 24, 2011 2:57 am Post subject: |
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| crescent_sf wrote: | | ronho wrote: | Think all these unknown brands are OEM products; many companies buy from the same manufacturer and stick their own brand name on it. Don't think we've a case to bring to CASE, it's just that their product is not that good & their services are lacking, not up to our expectation. Since only few of us have this problem, I just take it as 'unlucky' having to spend more money & time on heater. I'm not going to lose sleep over this.
Crescent, take note that Romagn is not the same size as Rega and be careful where they are going to drill into the wall (watch out for hidden water pipe & electrical cables inside wall). Did you pay transport cost for the day that they took back the heater for repair? There's no need to.
It's a week now & the new heater is OK. Still keeping my fingers crossed. |
Roughly how much different is it from Rega (like what's the dimension) ?
I was worry about the drilling part, do they know where to drill ? Which area I should ask them to avoid ?
I did not get them to take back as they say if take back, need to pay $90 for transport |
Romagn is about 350mm high & 250mm wide, which is slightly bigger and heavier than Rega. As the Rega is very light, I mounted it above the pipes without drilling to the wall, only supported by the pipes. The heater's top almost touches the ceiling. Now, the new heater could not be fitted into that space and as indicated in the drawing given by CES, there is a water pipe running inside the wall right at the top. I got them to locate the new heater further left towards the window and lower down. When asked the installer whether they'd installed any at P@D before, they said yes. But when asked if they're aware of any hidden pipes, they answered no. That made me worry. Then they asked me to confirm the location. That is to say, if anythings happened, they are not responsible. Sigh...
I don't know how to upload picture, if you want, I could email to you or you could come over to see. |
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crescent_sf
10th Storey
Joined: 27 Apr 2009
Posts: 134
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| Posted: Mon Jan 24, 2011 11:29 am Post subject: Re: reset button |
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| CCube3 wrote: | can someone advise where the reset button is? spoke to the retail shop of cy said it is found on the cylinder but i definitely can't find any on the right/left hand side of the copper cylinder as i tried pressing in with a chopstick on 2 small circles on the left of the cylinder.
Have attached the pics of the internal components of the heater pls assist
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Mine is a very small red push button. See if you can find it between the red and black wire on top of the cylinder. |
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crescent_sf
10th Storey
Joined: 27 Apr 2009
Posts: 134
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| Posted: Mon Jan 24, 2011 11:48 am Post subject: |
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| ronho wrote: |
Romagn is about 350mm high & 250mm wide, which is slightly bigger and heavier than Rega. As the Rega is very light, I mounted it above the pipes without drilling to the wall, only supported by the pipes. The heater's top almost touches the ceiling. Now, the new heater could not be fitted into that space and as indicated in the drawing given by CES, there is a water pipe running inside the wall right at the top. I got them to locate the new heater further left towards the window and lower down. When asked the installer whether they'd installed any at P@D before, they said yes. But when asked if they're aware of any hidden pipes, they answered no. That made me worry. Then they asked me to confirm the location. That is to say, if anythings happened, they are not responsible. Sigh...
I don't know how to upload picture, if you want, I could email to you or you could come over to see. |
You can email me at crescent_sf@hotmail.com (I need it urgently as I am getting them to install in these few days)
Btw, I don't remember seeing any blue tape at the yard area to show where the water pipe runs .... how you know where is the hidden pipe ?
Tks ! |
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ixus
27th Storey Sky Garden
Joined: 14 Apr 2005
Posts: 607
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| Posted: Mon Jan 24, 2011 1:35 pm Post subject: |
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| crescent_sf wrote: | | ronho wrote: |
Romagn is about 350mm high & 250mm wide, which is slightly bigger and heavier than Rega. As the Rega is very light, I mounted it above the pipes without drilling to the wall, only supported by the pipes. The heater's top almost touches the ceiling. Now, the new heater could not be fitted into that space and as indicated in the drawing given by CES, there is a water pipe running inside the wall right at the top. I got them to locate the new heater further left towards the window and lower down. When asked the installer whether they'd installed any at P@D before, they said yes. But when asked if they're aware of any hidden pipes, they answered no. That made me worry. Then they asked me to confirm the location. That is to say, if anythings happened, they are not responsible. Sigh...
I don't know how to upload picture, if you want, I could email to you or you could come over to see. |
Tks ! |
Hi Cresent,
The Romagn can be mounted on top of the pipes w/o drilling.
Mine was done this way...same as Rega. Only thing is my service yard come with a beam and the piping is rite below. The heater is mounted parallel to the beam w/o any drilling, nit sure if yours is like dat.
You can email me at crescent_sf@hotmail.com (I need it urgently as I am getting them to install in these few days)
Btw, I don't remember seeing any blue tape at the yard area to show where the water pipe runs .... how you know where is the hidden pipe ? |
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crescent_sf
10th Storey
Joined: 27 Apr 2009
Posts: 134
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| Posted: Mon Jan 24, 2011 6:44 pm Post subject: |
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| ixus wrote: |
Hi Cresent,
The Romagn can be mounted on top of the pipes w/o drilling.
Mine was done this way...same as Rega. Only thing is my service yard come with a beam and the piping is rite below. The heater is mounted parallel to the beam w/o any drilling, nit sure if yours is like dat.
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Hi ixus,
Do u have a picture on how it is installed in your yard? Can u send to my email address ? Tks |
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ixus
27th Storey Sky Garden
Joined: 14 Apr 2005
Posts: 607
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| Posted: Mon Jan 24, 2011 10:28 pm Post subject: |
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| crescent_sf wrote: | | ixus wrote: |
Hi Cresent,
The Romagn can be mounted on top of the pipes w/o drilling.
Mine was done this way...same as Rega. Only thing is my service yard come with a beam and the piping is rite below. The heater is mounted parallel to the beam w/o any drilling, nit sure if yours is like dat.
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Hi ixus,
Do u have a picture on how it is installed in your yard? Can u send to my email address ? Tks |
Hi CRe.
Send to ur email.Hope it helps. |
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crescent_sf
10th Storey
Joined: 27 Apr 2009
Posts: 134
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| Posted: Tue Jan 25, 2011 12:00 am Post subject: |
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Hi ixus,
Thanks for the photo. U say no need to drill holes, so they mount using rega's existing hole or don't even need to mount (just support by the pipes)? |
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